Aerial, Parliament, Ottawa River

Media release: Ottawa Tourism celebrates hospitality excellence

Annual Stars of the City gala recognizes front-line staff

OTTAWA, November 14, 2019 - Ottawa Tourism hosted the 24th annual Stars of the City Recognition Evening at Algonquin College, celebrating front-line staff from across the city who go above and beyond delivering excellent customer service. This year, Ottawa Tourism rolled out a new format for the event which took place in the soaring atrium of the Algonquin Commons with the awards presentation in the Algonquin Theatre.

The Stars of the City program encourages visitors to nominate front-line staff as a “Star of the City” for going above and beyond for guests at hotels, tourism attractions, and visitor-facing businesses across the city. In the 2018/2019 year, the program has received 523 nominations for notable customer service across the city. Category winners and an ultimate “Star of the City” were chosen by a panel of judges and were announced at the gala.

Steve Ball of the Ottawa Gatineau Hotel Association (left) presents Tyler Pajot (right) with the 2019 Star of the City Award. [Photo credit: Mark Hollerson]

Category winners received a beautiful crystal award along with a $100 gift card from Blue Cactus Bar & Grill. The overall 2019 Star of the City received a larger crystal trophy, a $750 travel credit from VIA Rail, and a $4,000 travel credit courtesy of the Ottawa Gatineau Hotel Association. The Stars of the City program is made possible in part through the support of the following sponsors: Algonquin College, Mediaplus, Casino du Lac-Leamy, Where Magazine, CTM Media Group, and Ottawa International Airport.


Grand Prize Sponsored by Ottawa Gatineau Hotel Association
Tyler Pajot – Best Western Plus Ottawa Downtown Suites

Tyler helped New Zealand visitors as they were touring North America and their GPS was broken. He offered to use his Amazon account. When the new GPS would not work, he called Amazon to have another one and arranged to have it sent to the visitors’ next hotel in New Brunswick.

HOST(ESS) WITH THE MOST(EST) Sponsored by Algonquin College School of Hospitality & Tourism
Megan Malette – Lord Elgin Hotel

When a guest’s luggage was lost and she did not have anything to wear for her important meeting, Megan gave her a front desk uniform.

ABOVE & BEYOND Sponsored by Lyft
David Brossard – Hilton Lac-Leamy

David drove a family to retrieve passports they had left at a hotel in Montréal.

STARS WITH HEART Sponsored by Casino du Lac-Leamy
Courtney Groenewoud – TownePlace Suites by Marriott Ottawa Kanata

Courtney provided baskets of toys for a family staying at the hotel as they got displaced from their home due to the Dunrobin tornado.

GO THE EXTRA MILE Sponsored by Ottawa International Airport Authority
Tyler Pajot – Best Western Plus Ottawa Downtown Suites

(See above)

TEAMWORK Sponsored by LouLou Lounge Furniture Rental and Blue Cactus Bar & Grill
Katie Jubenville and Shirley Robson – The Metcalfe Hotel

Katie and Shirley remembered that a guest admired the drawer knobs in her room when the hotel was previously named Indigo. After renovations were completed in the hotel and some furniture replaced, they made sure to send the knobs to the guest.

EVENING STAR Sponsored by CTM Media Group
Christopher Ward – Lord Elgin Hotel

Christopher always pays attention to details and makes his guests feel special. “I will be back and hope that Christopher is here to greet us,” they said.

STAR TEAM Sponsored by InnVest Hotels
Les Suites Hotel

Les Suites staff makes sure to always treat their clients like family, giving them personalized suggestions, caring for their needs, and making their stay in Ottawa unique.

About Ottawa Tourism

Ottawa Tourism provides destination development and marketing, strategic direction, and leadership in cooperation with its members and partners, welcoming leisure travellers, business travellers, group tours, and conventions to Ottawa and Canada’s Capital Region. Its goal is to support the local tourism economy, fueled by an estimated 11 million visitors per year and with $3 billion in economic output for Ottawa, generating community wealth through tourism. Ottawa Tourism’s vision is to offer the complete capital experience, tell the story of Canada, and get people talking.

For more information, please contact:

Jantine Van Kregten
Director of Communications, Ottawa Tourism

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