Congratulations to the Shine On Award winners! Your outstanding achievements and dedication have set a shining example for others to follow. Your hard work and commitment have made a significant impact, and we are thrilled to celebrate your success. Keep shining brightly!
Shine On 2023 Award winners
Exceptional Service: Hotel/Grand Prize Winner
Nikolay Stanchlov
Nikolay Stanchulov, a seasoned Front Desk Agent from Les Suites Ottawa, embodies exceptional guest service and dedication. His willingness to answer last-minute calls and provide outstanding service, even in challenging situations, has created lasting experiences for the hotel guests. Nikolay likes to include thoughtful gestures when possible to ensure guests have a memorable stay.
Exceptional Service: Festival/Banquet/Event
Sirma Martineau
Sirma Martineau, a banquet server at Delta Hotels by Marriott Ottawa City Centre sets a high standard for excellence with unwavering commitment to guest satisfaction. She fosters positive team dynamics and contributes to a warm and collaborative work environment. Sirma's meticulous attention to detail, proactive engagement, effective problem-solving, and genuine passion for hospitality collectively define her consistent excellence in service delivery.
Exceptional Service: Attraction
RaeAnn Davey
RaeAnn Davey, Business Development and Administration at Fulton's Sugar Bush and Maple Shop is a vital member of the team. With a strong commitment to customer service, RaeAnn ensures seamless experiences, from initial contact to delivery. Known for her efficiency, passion, and timely communication, she goes above and beyond to support both individual customers and wholesale partners, fostering business growth and community collaboration at Fulton's.
Exceptional Service: Heart of House
Maureen Clawson
Maureen Clawson, Houseperson at Hyatt Place Ottawa West, epitomizes dedication with her catchphrase, "I'm on it!" Known for maintaining impeccable public spaces, she goes beyond her duties to assist colleagues, even pitching in with breakfast, laundry, and maintenance tasks. Her positive attitude shines, and she extends kindness through handmade gifts, mentorship, and nurturing a flower garden for hotel bees. Maureen's exceptional commitment sets a daily standard of going above and beyond.
Exceptional Service: Guest Relations
Ryan Taylor
Ryan Taylor, Front Desk Agent at Andaz Ottawa Byward Market, stands out for his unique ability to connect and uplift guests. Guests praise his professionalism, friendliness, and out-of-the-box ways of making their stay special. His impact is evident in numerous positive reviews, showcasing his energy and genuine passion for creating memorable experiences.
Exceptional Leader
Amisha Chudasama
Amisha Chudasama, Rooms Operations Manager at The Westin Ottawa Hotel, embodies excellence in hospitality. With a hands-on leadership approach, she fosters a vibrant workplace, organizing successful initiatives and driving positive workplace engagement. Amisha has crafted an informative guidebook for new hotel hires, which includes detailed instructions accompanied by visual aids and on the fundamentals of room preparation to set clear expectations and communicate clearly.
Exceptional Service: Restaurant/Culinary
Zooyoun Kim
Zooyoun Kim, Food and Beverage Manager at Dhruvees Restaurant, is committed to elevating guest service. Her commitment to providing outstanding service and going above and beyond expectations truly sets her apart. She is cherished by colleagues for her hard work, efficiency, and team-oriented approach. She is a true brand ambassador, leaving a lasting impression on every guest.
Exceptional Service: Tour Services
Megan Williams
Megan Williams is a Tours Coordinator at Ottawa Yacht Tours. Known for her bubbly, helpful, and caring nature, Megan is a reliable team player who is making waves in the industry. Megan’s has innovative solutions to problems and fosters collaboration, excels in customer service, and showcases a commitment to professional development.
