Find out the latest COVID-19 information prior to visiting Ottawa.

Rideau Canal, Shaw Centre, Summer

Frequently asked questions about Ottawa Tourism membership

General membership inquiries

How do I become a member?

To become an Ottawa Tourism member, fill out our online application form.

Am I eligible to become a member?

Ottawa Tourism membership is meant for tourism and hospitality related businesses located in the Ottawa area. If your business offers a product or service that enhances Ottawa’s appeal as a destination and is located within Tourism Region 10, you can apply for membership.

If your business is located outside the City and RTO boundaries, you can still apply to become a member of Ottawa Tourism, however, you will not be eligible for voting rights at the AGM or special meetings, and you cannot be elected to the Board of Directors.

Please note accommodation businesses from Gatineau, Quebec are currently not eligible for membership or participation in any of the programs or services provided by Ottawa Tourism.

What are the benefits of being a member of Ottawa Tourism?

Businesses and organizations who join Ottawa Tourism show a commitment to the local tourism community and stay connected to the latest industry news and developments. Members contribute to and benefit from advocacy efforts to local, provincial, and federal government decision-makers. All members can attend the Annual General Meeting, where they are eligible to vote for the Board of Directors, while Ottawa Tourism’s committees—which provide big-picture direction to the organization—are made up of active and engaged member volunteers.

Members who wish to leverage Ottawa Tourism’s sales and marketing efforts can choose to purchase a variety of paid opportunities that allow them to work more closely with the team and participate in targeted initiatives.

Consult more details on the benefits of an Ottawa Tourism membership.

What types of memberships does Ottawa Tourism offer?

Ottawa Tourism offers 2 types of memberships (industry or community) depending on the type of business you have:

Industry membership includes:

  • Accommodation businesses
  • Attractions and recurring events
  • Tour operators and tour services
  • Retail businesses
  • Restaurants
  • Meeting and event planners
  • Convention and meeting facilities
  • Transportation businesses
  • Event and trade show suppliers
  • Professional services
  • Sports organizations

Community membership includes (but is not limited to)

  • BIAs
  • Tourism or business associations
  • Chambers of commerce
  • Universities and educational institutions
  • Embassies
  • Municipalities

What is included in Ottawa Tourism membership?

Complimentary Ottawa Tourism membership includes:

  • Voting rights (within boundaries)
  • Opportunity to volunteer on committees
  • Member newsletter and other industry communications
  • Opportunity for media exposure
  • Opportunity to network with business and organizations within the local tourism community
  • Top of mind consideration for Ottawa Tourism led marketing content

Ottawa Tourism membership gives members the ability to participate in additional activities. Please note that some activities may have an additional fee, and for certain activities members must meet eligibility criteria.

  • A business listing on the Ottawa Tourism website
  • Access to professional development trainings and industry workshops
  • Access to industry data and research
  • Travel Trade or Meetings & Conventions add-ons
  • Options for pay to play opportunities

How much does it cost to become a member?

There is no fee to join and become involved in Ottawa’s tourism community. Ottawa Tourism believes that removing barriers to membership allows for greater collaboration and sets the stage for a balanced and productive partnership.

Industry members who wish to leverage Ottawa Tourism’s sales and marketing efforts can choose to purchase a variety of paid opportunities that allow them to work more closely with our teams and participate in additional activities.

What is the membership approval process like?

Once you have submitted your membership application it will be reviewed and approved by the membership team, Ottawa Tourism membership committee and finally by Ottawa Tourism’s Board of Directors. This process may take up to 8-10 weeks in total.

How can my business be featured on the Ottawa Tourism website?

In order to have your business listed on the Ottawa Tourism website you need to be an industry member of Ottawa Tourism and pay the annual fee for web listing. Not yet a member? Apply for membership.

How can I promote an event on the Ottawa Tourism website?

You can submit a request to have your event included in the Event Calendar. You do not have to be an Ottawa Tourism member to do this, however, as this is a tourism-related calendar, the listings should be events or activities in which tourists can participate. Consult more details on how to submit an event.

Will my general membership include receiving leads for the Travel Trade and/or Business Events markets?

No, your general membership does not include receiving leads. If you are interested in pursuing these avenues, please consult the details concerning the Travel Trade and Business Events add-on options.

How long is my membership active for?

Your membership will be active for the calendar year from January 1st to December 31st. You will be asked to renew your membership at the end of the year, along with any paid subscriptions to our services (like a website listing) that you may choose to purchase for the upcoming year.

How do I access the member portal?

Once you have been approved as a member, you will receive your login details for the Member Extranet from our Membership team. If you have already received your login details, you can log in to the Member Extranet.

How do I cancel my membership?

If you would like to cancel your membership, please contact the Ottawa Tourism Membership team.

Membership for Travel Trade

What is the Travel Trade market?

The Travel Trade market works with the Packaged Travel section, Groups and FIT of the Leisure market. Travel Trade works with tour operators and receptive operators, through Leads, referrals, activities, events, promotions, FAM tours, digital advertising opportunities, and partnerships.

Note: FIT is packaged travel for individual travellers; a FAM tour is a familiarization tour that gives tour operators a glimpse of Ottawa for their planning.

How can I gain more visibility among leisure visitors?

Ottawa Tourism offers digital advertising opportunities and partnerships, aimed at leisure visitors, to its members.

The Travel Trade add-on is a paid option which provides additional opportunities to work with the Packaged Travel section, Groups and FIT, of the Leisure market. The Travel Trade add-on will provide you with opportunities to connect with tour operators and receptive operators, through activities, events, promotions, FAM tours, digital advertising opportunities and partnerships, referrals and leads (some opportunities may have additional costs to participate).

Please note: This add-on requires active participation from the member, working closely with our Travel Trade team.

What makes my business market ready for Travel Trade?

Your business is considered market ready for Travel Trade if you have the:

  • Ability to welcome groups or FIT visitors (packaged individual travelers) to your location;
  • Ability to work with a tour operator (not directly with the visitor / client).

It is also beneficial (but not required) if your business has:

  • Ability to work with pre-paid vouchers for FIT travellers;
  • Ability to build in a commission rate / net rate for tour operators;
  • Group / FIT rates available at least 12 months ahead of time.

Where do I receive and answer Travel Trade leads?

You can find the business leads on the Ottawa Tourism Extranet. To access, please login to the Extranet to view the leads for your organization. If you do not know your login or password details, please contact the Ottawa Tourism Membership team. The leads you see are the ones that are relevant for your organization only – please do not share these leads with anyone.

Membership for Business Events

Please note that for the purposes of this document, “Business Events” refers to all meetings, conventions, major events and sports.

Who is the Business Events add-on intended for?

For members who wish to actively connect with the business events community and work more closely with the business events team at Ottawa Tourism.

How can I reach Ottawa’s Business Events market?

Ottawa Tourism has a Business Events sales team who work to attract national and international conventions to Ottawa. The Business Events sales team focuses direct sales activities on identifying opportunities for leads and building relationships, as well as undertakes integrated marketing programs to create awareness and generate leads.

They also travel to promote all that Ottawa has to offer to business event organizers outside Ottawa and bring back qualified leads to our meetings and conventions members. Through the Business Events add-on you can work more closely with our sales team.

What makes my business market ready for Business Events?

Your business is considered market ready for Business Events if:

  • Your business has hosting infrastructure capability;
  • Your business offers services to support a business and or social event (for example: catering, audio visual, décor);
  • Your business has a product or service to offer to the Business-to-Business (B2B) market.

Where do I receive and answer Business Events leads?

You can find the business leads on the Ottawa Tourism Extranet. To access, please login to the Extranet to view the leads for your organization. If you do not know your login or password details, please contact the Ottawa Tourism Membership team. The leads you see are the ones that are relevant for your organization only – please do not share these leads with anyone.

Stay up to date

Stay up to date on upcoming events and ideas to plan your next trip to Ottawa with friends, family or on your own by signing up for the Ottawa Tourism Newsletter.