Rideau Canal, Shaw Centre, Summer

Membership application

Member approval process

All prospective member applications must undergo a three-part approval process, which can take up to 2 months to complete. Prospective member applications are reviewed by the membership department, the membership committee and our Board of Directors. Applications are processed between September and June and require approval from each review body to be approved for membership. Please note that all decisions are final and prospective applicants cannot appeal this process.

Membership term

Memberships are renewed annually, based on the calendar year. Membership is valid once approved by Ottawa Tourism’s Board of Directors. Requests to cancel membership must be submitted in writing to membership@ottawatourism.ca. Ottawa Tourism may cancel or suspend any member for breach of the member code of ethics, at its sole discretion.

Indicates required field

Business Information

Main Contact (voting member) Information

Main Contact (voting member)
Main Contact Address

Billing Contact Information

Billing Contact
Billing Contact Address

Business Description

Please note: this description will only be used for the purpose of the application process. A minimum of 150 characters is required.

Public Facing Information

e.g. https://ottawatourism.ca
e.g. https://www.instagram.com/ottawatourism/


Industry Stakeholder includes accommodation businesses, attractions and recurring events, tour operators and tour services, retail businesses, restaurants, meeting and event planners, convention and meeting facilities, and transportation businesses.

Community Stakeholder includes (but is not limited to) BIAs, tourism or business associations, chambers of commerce, universities, embassies and municipalities.

Note: to select multiple additional business categories, please press CTRL and select all applicable business categories (if applicable).
Community Stakeholder: Please select the business category that represents your main offering.
Community Stakeholder: Please select the additional business categories.

Add-on options

Do you want add-on options?
As a way to continue to support our local tourism economy, all sales and marketing subscription items will be offered at no cost. Available for industry members only.
The Web Listing add-on gives your business an SEO optimized listing on the ottawatourism.ca website. Your web listing description will be written by Ottawa Tourism’s content team, at their discretion, to match the Ottawa Tourism brand voice and website guidelines.
The Travel Trade add-on is an option which provides additional opportunities to work with the Packaged Travel section, Groups and FIT, of the Leisure Market. The Travel Trade add-on will provide you with opportunities to connect with tour operators and receptive operators, through leads, referrals, activities, events, promotions, familiarization tours, digital advertising opportunities, and partnerships (some opportunities may have additional costs to participate).
The Business Events add-on provides additional opportunities to work with the business events and major events markets; providing access to sales leads, our quarterly convention calendar, and opportunities to participate in sales activities, tradeshows and annual campaigns.

Travel Trade Add-on

Please ensure you meet these criteria:

Business Events Add-On

Please ensure your business meets at least one of these criteria:


Member Code of Ethics

October 2022

Ottawa Tourism has produced this document to outline its commitment to diversity and inclusion and to clarify its expectations for its member businesses and organizations.

Ottawa Tourism expects that its members hold these same values and do not engage in discriminatory conduct.

As a member in good standing of Ottawa Tourism, my organization commits to:

  • Provide a clean, welcoming, well-maintained, and safe environment for all customers.
  • Respond promptly, fairly, and professionally to all customer inquiries and complaints.
  • Provide customers with the highest possible level of service.
  • Treat customers, visitors, Ottawa Tourism staff, and other members of Ottawa Tourism courteously, ethically, respectfully, and professionally.
  • Abide by all applicable federal, provincial, and municipal laws.
  • Keep my business information updated with Ottawa Tourism, including, but not limited to, staff contacts and other public information.
  • Ensure that my practices, policies, comportment, and branding reflect a commitment to diversity and inclusion and refrain from any such choices or action that are offensive to any groups, communities, or individuals based on race, colour, religion, gender, ability, age, or ethnic background.

Member organizations also agree with Ottawa Tourism’s values:

    • We foster a diverse, equitable and inclusive organization.
    • We connect with Indigenous communities.
    • We care about the planet, our people, and our industry.
    • We want our city to be accessible to all.
    • We are passionate about what we do, how we deliver our work, and our shared pride for Ottawa.
    • We approach work with positivity, where opinions are encouraged, and diverse perspectives valued.
    • We work together to deliver results.
  • TRUST:
    • We practice integrity in all that we do.
    • We are trusted advocates for the tourism industry.
    • We have the trust and confidence of our members, stakeholders and the community at large.
    • We are thoughtful, creative, and prepared to challenge the status quo in developing best practices in destination marketing and management.

Ottawa Tourism reserves the right to deny or terminate membership if a member fails to meet acceptable business standards and practices; engages in unbecoming or discriminatory conduct; or—in Ottawa Tourism’s sole discretion—engages in conduct that is detrimental to Ottawa Tourism’s reputation or goals. In addition, Ottawa Tourism reserves the right to suspend public listings and other benefits of membership while a complaint is being investigated.

Stay up to date

Stay up to date on upcoming events and ideas to plan your next trip to Ottawa with friends, family or on your own by signing up for the Ottawa Tourism Newsletter.